Balanced Value Impact Model

Indicators

An indicator is a piece of information that indicates something useful. The essential thing to bear in mind in the selection and use of indicators is that they are a measure of a tendency in certain conditions, a measure of a state of being, and never an absolute value. Thus, indicators provide clues to answering the questions posited by the objectives within each Perspective–Value pairing in the BVI Model.

There are many possible measures, but some are not convincing enough, while others may be tangential to the purpose of measurement. The digital domain can be a challenging area in which to find suitable indicators. Impact indicators generally should focus on showing a change for those in the community that the resource serves. Change can be on many dimensions, usually defined as behavioural, knowledge based, competence based or attitudes. If people do things differently, if they know more, are better able to do something, or if they think or feel differently about it, then the impact can be claimed.

See also SMART indicators.

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