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Balanced Value Impact Model

Public value assessment and framework

Public value assessment is a performance measurement tool for quality assurance of public agencies within he UK. It has three aspects to it: delivering actual services; achieving social outcomes; maintaining trust and legitimacy of the agency. It might prove to be a useful method for cultural organizations as it defines the activities that are required to turn public money in to policy outcomes. The criteria created can be used to assess the extent to which activities are taking place and thus the likelihood that value is being maximised.

The main criteria that contribute to public value are grouped into four sections or ‘pillars’ that structure the framework:

pillar one: pursuing goals focuses on what overarching goals the public body is aiming to achieve and how it is monitoring the delivery of these
pillar two: managing inputs tests the public body’s basic financial management
pillar three: engaging citizens and users highlights the need to convince taxpayers of the value being delivered by spending and importance of engaging service users
pillar four: developing system capacity emphasises the long-term sustainability of the system and the importance of stewardship

Each pillar is then considered from 13 areas across the framework and within these areas there are a series of headline questions (35 in total) designed to explore a specific aspect of performance.

See the HM Treasury guidance document: Public Value Framework and supplementary guidance - A practical tool for understanding how well public money is turned in to policy outcomes. March 2019.
https://www.gov.uk/government/publications/public-value-framework-and-supplementary-guidance

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